Austin Okere
Founder
Computer Warehouse Group
About the Conference
Great service is tech-enabled, but powered by people.
Nigeria sits at the intersection of rapid digital adoption and persistent service gaps. The 2026 Service Excellence Conference explores how organisations can design systems that combine technology with human judgment, empathy and accountability.
Conference Overview
A one-day leadership and learning experience for decision-makers responsible for service strategy, delivery, people, operations and technology.
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Objectives
01
Integrate Tech & People
Show how organisations can combine technology with human capability for smarter service.
02
Share Practical Insight
Present frameworks, case studies and service transformation lessons for Nigeria's digital economy.
03
Enable Action
Equip attendees with tools to improve customer experience, operational efficiency and service culture.
Looking Back
About the 2024 Service Excellence Conference
The 2024 edition set the foundation for a stronger national conversation on service as a driver of business growth, institutional credibility, and customer trust.
2024 Theme
Growth Through Service Excellence
The conference brought together leaders, practitioners, and decision-makers to explore how excellent service can improve performance, deepen customer loyalty, and create sustainable organisational growth.
The conference brought together leaders, practitioners, and decision-makers to explore how excellent service can improve performance, deepen customer loyalty, and create sustainable organisational growth.
From 2024 to 2026
The 2026 edition builds on that foundation by moving the conversation into the realities of today's digitally connected economy.
Service Excellence 2.0: Tech-Enabled. Human-Powered. focuses on how organisations can use technology to deliver faster, smarter service while preserving the human judgment, empathy, and accountability that define exceptional customer experiences.
Service Excellence 2.0: Tech-Enabled. Human-Powered. focuses on how organisations can use technology to deliver faster, smarter service while preserving the human judgment, empathy, and accountability that define exceptional customer experiences.
Who Should Attend
CEOs, Founders & Business Leaders
Customer Experience & Service Leaders
Operations & Service Delivery Managers
HR, People & Learning Leaders
Technology & Digital Transformation Leaders
Public Sector & Regulated Industry Leaders
Programme
Programme Agenda
Featured Voices
Speakers
Confirmed speakers will be announced soon. The conference will feature leaders and practitioners across technology, customer experience, service delivery, people, culture, and public-sector transformation.
Deremi Atanda
Managing Director/CEO
Remita Payment Services Limited
Funke Bucknor-Obruthe
Managing Director/CEO
Zapphaire Events
Simisola Williams
Founder/CEO
BEYOND Fitness Africa
TBC
TBC
TBC
TBC
Charity Babatunde
Managing Partner
E Access Hub Limited
Laide Gana
Partner
E Access Hub Limited
Our Partners
Our Sponsors
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Partner With Us
Sponsorship Opportunities
Position your brand before senior decision-makers, business leaders and service professionals across key sectors.
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Join Us
Register for Service Excellence 2.0
Join leaders, experts and service professionals as we explore how technology and people can work together to transform service delivery.
Registration Options
Attendee Registration
100,000.00
NGN
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